Shipping policy

Shipping Policy

We carefully pack every Bright Berry Soap order in Austria and ship to the destinations available at checkout.

Shipping destinations

We currently deliver to Austria and selected countries within the European Union.

The countries we can deliver to are shown during checkout. If a country is not available as a delivery option, we are currently unable to ship there.

Shipping costs

Shipping costs depend on your delivery destination and the shipping method selected.

The total shipping cost will always be shown during checkout before you place your order. There are no additional Bright Berry Soap shipping charges after your order has been placed.

Processing and delivery

We aim to prepare and dispatch orders as quickly as possible.

The estimated delivery time for your order will be shown during checkout or in your order confirmation. Delivery estimates are not guaranteed unless we have expressly agreed to delivery by a specific date.

If no specific delivery period has been agreed, your order will be delivered without undue delay and within the period required by applicable Austrian and EU consumer law.

Delivery delays

Occasionally, delivery may be delayed because of circumstances outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to inform you. Your statutory rights regarding delayed delivery remain unaffected.

Lost or damaged parcels

We are responsible for your order until it is delivered to you, or to another person you have designated to receive it.

If your parcel is lost in transit or arrives damaged, please contact us as soon as possible so that we can investigate the shipment and arrange an appropriate solution.